Yes. Petite Beauty sells only genuine, new and unused beauty products. We do not refill, dilute or alter the products we sell.

Petite Beauty is an independent retailer and does not claim to be an authorized retailer for a brand unless expressly stated.

Our products are carefully sourced through established beauty retail channels, including brand boutiques, duty-free retailers and other reputable beauty retailers and suppliers across different markets.

No. Our travel-size and promotional products are manufacturer-packaged products.

Petite Beauty does not refill, dilute or decant products.

Travel-size, deluxe and promotional products may be produced without individual retail boxes or tamper seals.

Packaging, labelling and container design may also vary by batch or market. These differences are normal for travel-size and promotional formats and do not affect the authenticity of the product.

Because we source products from different markets around the world, packaging and labels may appear in different languages depending on the market for which the product was originally distributed.

You may see English, Chinese, Japanese, Korean or other languages on the packaging or labels. This is normal and does not affect the authenticity or quality of the product.

Packaging and labelling may also vary slightly between markets and production batches.

We carefully select and review the condition of the products we sell.

Because inventory may come from different production batches, remaining shelf life can vary. If a product has a shorter remaining shelf life, this will be clearly disclosed on the product page before purchase.

Yes. We ship to many international destinations.

Available shipping options and charges will be displayed at checkout based on your delivery address.

Orders are typically processed within 3 business days.

Once your order has been dispatched, tracking information will be sent to you by email.

All Petite Beauty orders are fulfilled and shipped from Hong Kong.

Orders are typically delivered within 7–14 business days after dispatch.

Delivery times are estimates and may vary due to customs processing, carrier delays, public holidays, weather conditions or other circumstances outside our control.

Tracking information will be emailed to you after your order is dispatched. You can also check your shipment through our Track My Order page.

For U.S. orders, your parcel is initially transported from Hong Kong by Fuufly, our international shipping partner. After U.S. customs clearance, final delivery may be handled by GOFO or USPS, and your final-mile tracking information may be updated accordingly.

For international orders outside the U.S., we generally ship via Hongkong Post e-Express or Registered Air Mail, depending on the destination. Tracking information will be provided once your order has been dispatched.

Please allow some time after dispatch for the first tracking update to appear.

For U.S. orders, applicable import duty is covered by Petite Beauty.

For orders shipped to other countries or regions, customs duties, taxes or other import charges may apply. Unless otherwise stated, these charges are the responsibility of the recipient and are determined by the destination country's customs authorities.

Please contact us as soon as possible if you need to change or cancel an order.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Please contact our Customer Care team at contact@petite-beauty.com with your order number and clear photos of the item and packaging.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund, where applicable.

Please contact us before returning any item.

Due to the nature of skincare and cosmetic products, we generally do not accept returns or exchanges for change of mind.

If your item arrives damaged or defective, or you receive an incorrect item, please contact us at contact@petite-beauty.com with your order number and clear photos so we can review the issue.

Please do not send any item back before receiving return instructions from us.

This policy does not limit any rights you may have under applicable consumer protection laws.